Nurse and patient perceptions of quality nursing care in mongolian public hospitals

Abstract

© 2020, Thailand Nursing and Midwifery Council. All rights reserved. Quality nursing care is a multidimensional concept that has attracted the interest of nurse professionals and healthcare organizations globally as it is a vital component of overall healthcare quality at all times. This study's aim was to explore nurse and patient perceptions of quality nursing care in public secondary and tertiary care hospitals in Mongolia. A qualitative descriptive approach was employed with 21 registered nurses using in-depth interviews and 18 patients using focus group discussions, and the data were analysed by using content analysis. Seven categories emerged and the essential components of quality nursing care were determined as: Symptom management, Activities of daily living, Encouragement, Emotional support, Nurturing relationship, Respect for religious beliefs and Concern for cultural differences. Our findings provide a deep, holistic understanding of nurses' perceptions of quality nursing care performance and patients' perceptions of their experiences and expectations related to that care. The findings can be used as a foundation for developing a valid and reliable instrument to measure quality nursing care, as well having the potential to facilitate practice changes, and drive improvement of patient outcome.